How to figure out my BellSouth Email Pasword? | Forum

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Karen Harison
Karen Harison Feb 14

I am trying to help my mom figure out the password for her BellSouthaccount.  Resetting the password does not work since my dad setup the account and is now deceased.  If I try to get her a temporary password, the website wants to send it to my dad's email account, which we cannot access.  Likewise, my dad also setup the challenge questions and we only know the answer to one.  Short of giving up on my account, what is the next step?


Valerie Scott
Valerie Scott Feb 14

If you don’t remember them, you can update your security questions and answers. You can also follow the next set of instructions to reset with a temporary password.

  1. Visit the Forgot Password page.
  2. Select Password.
  3. Enter your full AT&T email address and your last name.
  4. Select Continue.
  5. From the drop-down menu, select I'll answer my security questions.
  6. Answer the security questions that you set for your account.
  7. Select Continue.
  8. Follow the prompts to create your new password.
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